• We accept payment made with Visa, MasterCard and American Express.
• We also offer the possibility of finalizing your order using the Paypal Express payment service.

Yes, all our payments are secure and protected, We invite you to follow and read our secure payments page.

Yes, you can pay directly on our website with your Paypal account.

Yes. We offer payment in 3x or payment 30 days after your order. To do this, you will need to select the CLEARPAY payment method when finalizing your order. This payment method is free of charge.

Once your order has been placed, you are debited at the time of purchase, generally 24-48 hours after placing your order.

On our site, it is now possible to buy a gift card directly, offering several amounts credited at the time of purchase. This Paul Bertin Paris gift card can be used on our site and can be easily found in the " Gift card " tab.

On our website as well as in our Paul Bertin Paris boutique, you can use the gift card. Following your order, you received an email confirming it, accompanied by a discount code that corresponds to the amount of the card. To redeem the gift card, follow these steps: add the items you wish to purchase to your cart, then during the checkout process, enter the code in the "Gift card or promo code" section. The amount available on the card will be automatically deducted from the total.

Once your order is shipped you will receive an email with an online tracking number.

Paul Bertin Paris offers fast and efficient delivery for its orders in France. Customers have the choice between two free delivery options: Colissimo delivery in mainland France and delivery by Mondial Relay.

Additionally, returns are accepted within 14 business days of receiving the order.

Trust Paul Bertin Paris for a hassle-free online shopping experience and fast delivery of your products.

Yes Delivery is free for all orders in France.

Yes, returns are free and at the expense of Paul Bertin Paris only for France.

Yes, we offer international delivery for all of our products. Delivery times may vary depending on your country of residence. On average, they are 48 hours for Europe, 96 hours for the United States, and longer for the rest of the world.

All orders placed before 12:30 p.m. are dispatched the same day. For others they will be shipped the next working day. Ex: I order a product in France on Tuesday at 4 p.m., it will be shipped on Wednesday with delivery 1 to 2 working days (thus Thursday or Friday.

Yes, you can be delivered to a relay point with our partner mondial relay. For this, once your order has been validated, you can then choose the relay point of your choice, benefiting from the speed and quality of dispatch from mondial relay. .

Exchanges and returns are possible up to one month after the date of receipt of the product.
In France : exchanges/returns are free.
Outside France : exchanges/returns are also possible. They are the customer's responsibility.

Return product second life. Second life products are products that have been used for filming or for collaborations. It is also possible to return second life products, but we remind you that we proceed to a credit note following the return of the product.

1. First contact our customer service by e-mail at contact@paulbertinparis.com and give them your order number. Explain to them that you want to return a product and specify the color or product you want to return.
2. Customer service will send you an e-mail with a return tracking number which you must print and stick on the packaging of your parcel.
3. Make sure the product is properly packaged to avoid damage in transit.
4. Then drop off the package at your nearest relay point.

Once we have received your return, we will exchange the product in accordance with our return policy. Do not hesitate to contact our customer service if you have any additional questions.

For all our maintenance advice, you can go to our maintenance advice page.

All our products are made in Morocco in Casablanca. We work with workshops specializing in luxury leather goods with over 40 years of expertise.

All Paul Bertin Paris products have a two-year warranty during which we cover repairs related to a manufacturing defect.

This warranty does not cover damage resulting from improper use of our products, wear and aging of natural materials (leather, brass, cotton, etc.)

Beyond the second year of this year, a contribution of 20 to 80€ will be requested from you for the payment of a repair. Repairs requiring a return to the workshop in Paris take on average 2 to 4 weeks.

If you wish to send your bag for repair, we invite you to send an email to contact@paulbertinparis.com explaining the desired repair and, if possible, attaching photographs. We will then tell you if a repair is possible, and at what cost.

We use different types of leather (smooth, grained leather) All our skins come from Italian tanneries. our leathers are all LWG for a better respect of the environment as well as an optimal quality. For more information on our leathers, go to our commitments page

No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your history more quickly, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.

On average, we send out one newsletter per month. You have the possibility to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important events.

If you are looking to buy bags online for fast and reliable delivery in the United States, choose Paul Bertin Paris.

We use DHL's delivery service and offer a discounted delivery charge of just 15 euros ($17.06).

Returns are accepted within 14 days of receipt of the package, but are the responsibility of the customer (29.90 euros, or 27.43 dollars).

Please note that customs fees only apply to packages with a total value over 800 USD, which includes products, shipping costs and insurance costs.

Shipments with a value of USD 800 or less are not subject to customs charges.

Be sure to take this information into account to avoid additional charges.

Opt for Paul Bertin Paris for convenient shipping to the United States without customs fees for shipments with a value of less than or equal to 800 USD.

Order bags on the Paul Bertin Paris website and benefit from fast delivery in Europe and the United States. For orders shipped outside of these areas, shipping charges will be applied based on your location. Our shipping cost calculator will specify the exact cost, while customs fees will be calculated according to applicable regulations. If you need help or clarification, do not hesitate to contact our customer service via the "Contact" tab.

Order bags now on the Paul Bertin website and benefit from free delivery as well as exemption from customs duties for deliveries made within the European Union.

Plus, returns are free.

Don't miss this opportunity and buy your bags at Paul Bertin today.

1. First contact our customer service by e-mail at contact@paulbertinparis.com and give them your order number. Explain to them that you want to return a product and specify the color or product you want to return.
2. Customer service will send you an e-mail with a return tracking number which you must print and stick on the packaging of your parcel.
3. Make sure the product is properly packaged to avoid damage in transit.
4. Then drop off the package at your nearest relay point.

Once we have received your return, we will exchange the product in accordance with our return policy. Do not hesitate to contact our customer service if you have any additional questions.